Returns
Exchange
If you want to exchange an item for another size, color or another article, please follow the instructions for a return. Then place a new order as before.
Returns
In case you changed your mind or you are not satisfied with the product, it’s possible to return your product within fourteen (14) days after receiving the product. During sale returning items is possible within seven (7) days after receiving the product. Do take into account; in case you choose a pick-up point to deliver to, the return period mentioned above counts from the day the package has been delivered at the location.
During Stocksale occassions, there is a no-return and no-refund policy.
How to return:
1. Log on to your account and go to the order you would like to return.
2. Use the ‘return’ button and select the item(s) you would like to return
3. Use the ‘send’ button to send your request to our customer service.
4. If you don’t have an account send us an email with your request ([email protected])
5. You will receive an email with a return ID.
6. Write your return ID on the packaging and send it to:
Objet Trouvé Fashion bv
Pannekoekstraat 44A
3011LH Rotterdam
The Netherlands
Please note that return articles will not be refunded if:
1. Original brand- and/or price tags have been removed and/or moved.
2. The possible packaging (for instance shoe boxes or jewelry boxes) of the article is damaged, and/or is missing and/or is incomplete.
3. The article has been worn and/or washed or shows traces of wear and/or use.
4. The article is damaged and/or you have tried to repair the damage/defect yourself.
5. Earrings, swimwear, and lingerie cannot be returned for hygienic reasons.
The shipping costs of the return/exchange are at your expense. The refund will be for the purchased items only, not for the initial paid shipping costs. The return package is your responsibility until received back at Objet Trouvé, having a tracking number for your shipment would be advised.
IMPORTANT! For residents outside the EU: In case of returning the order. Objet Trouvé is not responsible for the customs duties. These costs will be on your account and will be reduced from your refund.
We process returns once a week. You will receive a confirmation email after review and approval of your return. We will refund you within fourteen days of receipt of your return.
We appreciate every customer and try to help them our very best but we are a small boutique with limited stock. We can't afford to deviate from our policy. We thank you in advance for your understanding.
If you have questions feel free to ask via [email protected]